Lock In iconLOCK IN · DAILY DISCIPLINE
Official support center

Keep your word.
We'll help you keep going.

Answers for timed promises, GPS verification, alarms, calendars, progress tracking, and social accountability.

Contact support
Dark ice mirror Lock In app icon

Technical support

Report a bug, a missed alarm, an unexpected result, or an installation problem.

Email a bug report

Privacy & safety

Understand how location and commitment data are used, or report community content or behavior.

Privacy policy · Report abuse

Frequently asked questions

How do I create multiple commitments in one day?

In Lock In, open Today or Plan and choose Create a Lock. Set the completion deadline first, then the commitment type, start time, and available alarm options. Create as many separate commitments as needed.

Which commitments are independently verified?

Distance and arrival commitments use authorized iPhone location data to verify progress on your device. Custom promises are marked complete manually and are self-reported. Shared social results are currently labeled self-reported because the server does not independently audit GPS evidence.

How do I enable location access?

Open Lock In → Profile → System Access → Enable or Manage Location Access. Confirm the iOS permission prompt. For background GPS verification, your device may require Always authorization. iOS may limit accuracy or background updates, and enabling a permission does not guarantee continuous tracking under every condition.

Why didn't the alarm go off?

Confirm the commitment alarm is enabled, check iOS alarm permissions and scheduled times, and restart the app. Alarm behavior depends on supported iOS capabilities and system settings. Never rely on Lock In as your only safety-critical alarm.

How do I add a Home Screen or Lock Screen widget?

Touch and hold an empty Home Screen area, choose Edit → Add Widget, search for Lock In, and pick a size. For Lock Screen widgets, long-press the Lock Screen, choose Customize → Lock Screen → Add Widgets. iOS requires you to place these widgets yourself.

What do green, yellow and red results mean?

Green means completed by the deadline. Yellow means completed during the permitted late window. Red means the commitment was not verified before the final cutoff. Recovery passes do not erase the original history.

How do I join the Community and add friends?

The social backend is being enabled in an upcoming app update. When available, open Community, enter your email, confirm the one-time code, set a username, and invite friends using their usernames. Until activated, Community features may show local-only information.

Is my location shared with friends?

No exact GPS route or destination coordinates are intended to appear in social posts. Activity sharing uses generic descriptions and result labels. Profile photos and usernames can be visible to other signed-in members if you activate social features.

How do I delete my social account?

Open Community → Account → Delete my social account and cloud data when social accounts are active. If you cannot access the app, follow the instructions on the account-deletion page.

When contacting support: Include your device model, iOS version, app version, and steps to reproduce the problem. Do not send your precise address, password, or one-time sign-in codes.

Get in touch

Support, privacy requests, accessibility feedback, and abuse reports: lkrrobinson8811@gmail.com.

Support is provided by email. No guaranteed response time is advertised.